Last updated: September 21, 2026

These Terms of Service govern the use of this website as well as purchases made from DROPINFINITY.

By accessing the website, using its features, or placing an order, you acknowledge that you have read and accepted these Terms of Service.

1. Seller Information

This website is operated by:

DROPINFINITY
Sole proprietorship
Address: 47 rue Vivienne, 75002 Paris, France
SIREN: 841 417 025
SIRET: 841 417 025 00035
Intra-Community VAT number: FR08841417025
Business activity: Distance selling on a specialized catalogue – 4791B
Email: contact@feedtrack.fr

2. Purpose

These Terms of Service define the rights and obligations applicable to the use of the website and to sales contracts entered into between DROPINFINITY and its customers.

They apply to all orders placed through the website, unless specific conditions have been expressly agreed between DROPINFINITY and the customer.

3. Products

Products offered for sale are presented on the website together with their main characteristics.

DROPINFINITY makes every reasonable effort to present its products as accurately as possible. However, photographs, illustrations, dimensions, or visual representations may differ slightly from the product actually delivered, particularly due to screen settings or manufacturing processes.

Such differences will not affect the essential characteristics of the product.

4. Customized Products

Certain products may be customized at the customer's request, including by adding a logo, text, artwork, link, QR code, NFC programming, or any other specific feature.

The customer is responsible for the accuracy of all information and materials provided for the customization of an order.

The customer is responsible for checking all text, names, URLs, contact details, files, logos, images, and other information provided before confirming the order.

Where a product is made according to the customer's specifications or is clearly personalized, the right of withdrawal may not apply in accordance with applicable law.

5. Product Availability

Products are offered subject to availability.

If a product becomes unavailable after an order has been confirmed, DROPINFINITY will inform the customer as soon as possible and, depending on the circumstances, offer a refund, an equivalent product, or another solution accepted by the customer.

6. Prices

The applicable prices are those displayed on the website at the time the order is placed.

Prices intended for consumers include all applicable taxes where required by applicable law.

Any delivery charges or other additional costs are communicated to the customer before the order is finally confirmed.

DROPINFINITY reserves the right to change its prices at any time. However, a price change will not affect an order that has already been confirmed and paid for by the customer.

7. Orders

The customer selects the products they wish to purchase and provides the information required to process the order.

Before final confirmation, the customer is invited to check their cart, quantities, selected options, any customization, delivery address, and billing information.

Confirming an order creates an obligation to pay.

An order confirmation will be sent to the email address provided by the customer.

8. Refusal or Cancellation of an Order

DROPINFINITY reserves the right to refuse or cancel an order where there is a legitimate reason to do so, including:

• suspected fraud or fraudulent use of a payment method;
• clearly incorrect or incomplete information;
• product unavailability;
• an obvious error regarding the price or product description;
• a technical or regulatory inability to fulfill the order.

Where a paid order is cancelled by DROPINFINITY and no product has been supplied, the relevant amounts will be refunded in accordance with applicable law.

9. Payment

Payment is made using one of the payment methods available during checkout.

The customer represents that they are authorized to use the selected payment method.

An order may not be processed until payment has been authorized or confirmed by the relevant payment provider.

10. Delivery

Products are shipped to the address provided by the customer when placing the order.

The customer is responsible for ensuring that the delivery address is accurate and complete.

Applicable delivery dates or estimated delivery times are communicated to the customer based on the information available when the order is placed.

Delivery times may vary depending on the product, customization, destination country, carrier, and selected delivery method.

Where no specific delivery date or period has been agreed, applicable statutory delivery rules remain fully applicable.

11. Delivery Delays

In the event of a delivery delay, the customer retains all rights provided under applicable law.

Customers may contact DROPINFINITY at: contact@feedtrack.fr for information regarding their order.

12. Receipt of the Order

Customers are encouraged to inspect their products upon receipt.

If a product is damaged, incorrect, incomplete, or otherwise presents an issue, the customer is invited to contact: contact@feedtrack.fr.

Photographs or videos may be requested to help identify the issue and process the customer's request.

13. Right of Withdrawal

Where the customer acts as a consumer and the right of withdrawal applies, the customer has a statutory period of 14 days from receipt of the product to inform DROPINFINITY of their decision to withdraw.

Full details are available in our Return & Refund Policy.

14. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply in circumstances excluded under applicable law.

This may include goods made to the consumer's specifications or clearly personalized.

Therefore, where a product has been specifically manufactured or customized according to the customer's instructions, including with a logo, print, text, or other specific customization, the right to return the product under the standard withdrawal right may be excluded where the legal requirements for such an exception are met.

15. Returns and Refunds

The conditions applicable to returns and refunds are described in DROPINFINITY's Return & Refund Policy.

For any request: contact@feedtrack.fr.

16. Legal Guarantee of Conformity

Consumers benefit from the statutory legal guarantee of conformity provided under the French Consumer Code.

DROPINFINITY is responsible for defects of conformity falling within the scope of this guarantee under the conditions and for the period provided by law.

For goods covered by this regime, the legal guarantee of conformity notably covers defects of conformity appearing within two years from delivery of the goods.

This statutory guarantee applies independently of any commercial warranty.

17. Warranty Against Hidden Defects

Customers may also benefit from the statutory warranty against hidden defects under the conditions provided by the French Civil Code.

These Terms of Service do not limit any mandatory statutory rights available to consumers.

18. Use of Products

Products must be used in accordance with their intended purpose, documentation, and any instructions provided.

DROPINFINITY shall not be liable for damage resulting from clearly improper, abusive, or unauthorized use of a product, subject to any mandatory provisions of applicable law.

19. NFC Features, QR Codes and Links

Where certain products use NFC technology, QR codes, web links, or similar features, their operation may depend on third-party devices, services, or platforms.

Compatibility may depend on the smartphone model, operating system, device settings, or restrictions imposed by the relevant platforms.

The customer remains responsible for the content, links, and information associated with their products and for complying with the terms of use of the relevant third-party platforms.

20. Use of the Website

Customers agree not to use the website for illegal or fraudulent purposes or in any way that may harm DROPINFINITY, its customers, or third parties.

In particular, it is prohibited to:

• attempt to gain unauthorized access to the website's systems;
• disrupt or compromise the security of the website;
• introduce malicious software;
• use the website for fraudulent activities;
• infringe the intellectual property rights of third parties.

21. Intellectual Property

Elements available on the website, including text, logos, graphics, images, photographs, videos, visual elements, layouts, and content, may be protected by intellectual property rights.

Unless authorized or permitted by law, unauthorized reproduction, distribution, modification, or exploitation of protected content is prohibited.

22. Content Provided by Customers

Where a customer provides a logo, image, text, or other file for the customization of a product, the customer represents that they hold all necessary rights and permissions to use such content.

DROPINFINITY may refuse to produce customization that is clearly unlawful or clearly infringes the rights of a third party.

23. Third-Party Services and Platforms

The website may integrate or contain links to services, platforms, or websites operated by third parties.

These services are subject to their own terms of use and privacy policies.

DROPINFINITY has no control over modifications, interruptions, or decisions made by such third-party services.

24. Personal Data

Personal data collected when using the website or placing an order is processed in accordance with our Privacy Policy and applicable law.

For any questions regarding your personal data, please contact: contact@feedtrack.fr.

25. Liability

DROPINFINITY is responsible for performing its obligations in accordance with applicable law.

Nothing in these Terms of Service excludes or limits any right or liability where such exclusion or limitation is prohibited by law.

26. Force Majeure

DROPINFINITY shall not be liable for a failure to perform its obligations resulting from an event qualifying as force majeure under French law.

27. Consumer Mediation

In the event of a dispute, the customer is invited to first contact DROPINFINITY at: contact@feedtrack.fr in order to seek an amicable solution.

In accordance with the French Consumer Code, consumers may have access to a consumer mediator free of charge for the amicable resolution of a dispute with DROPINFINITY, after first submitting a written complaint to the company.

Consumer mediator:
[NAME OF MEDIATOR]
[MEDIATOR ADDRESS]
Website: [MEDIATOR URL]

28. Governing Law

These Terms of Service are governed by French law.

This provision does not deprive consumers residing in another country of any mandatory consumer protections available to them under applicable law.

29. Dispute Resolution

In the event of a disagreement, the parties are encouraged to first seek an amicable solution.

If no amicable settlement or mediation is reached, any dispute may be submitted to the competent courts in accordance with applicable law.

30. Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

31. Changes to These Terms of Service

DROPINFINITY may update these Terms of Service to reflect changes in its services, products, business practices, or applicable law.

The Terms of Service applicable to an order are those in effect at the time the order is placed.

32. Contact

For any questions regarding these Terms of Service:

DROPINFINITY
Sole proprietorship
47 rue Vivienne
75002 Paris
France

SIREN: 841 417 025
SIRET: 841 417 025 00035
Intra-Community VAT number: FR08841417025

Email: contact@feedtrack.fr