Privacy policy
Last updated: September 21, 2026
This Privacy Policy explains how DROPINFINITY collects, uses, stores, and protects personal data when you visit our website, use our services, or place an order.
1. Data Controller
The data controller is:
DROPINFINITY
Sole proprietorship
47 rue Vivienne
75002 Paris
France
SIREN: 841 417 025
SIRET: 841 417 025 00035
Intra-Community VAT number: FR08841417025
Email: contact@feedtrack.fr
2. Personal Data We Collect
Depending on how you interact with our website and services, we may collect personal data such as:
- first and last name;
- billing and delivery address;
- email address;
- telephone number;
- order and transaction information;
- products purchased;
- customer service communications;
- information provided for product customization;
- IP address and technical device information;
- browser and operating system information;
- website usage and navigation data;
- cookie and similar technology data, where applicable.
3. Information Provided for Product Customization
When ordering a customized product, customers may provide additional information such as a business name, logo, image, text, website URL, social media link, review page, QR code destination, or other customization information.
This information is processed for the purpose of producing, configuring, and delivering the customized product ordered by the customer.
4. How We Use Personal Data
Personal data may be processed for purposes including:
- processing and fulfilling orders;
- processing payments;
- producing and customizing products;
- organizing shipment and delivery;
- providing order tracking;
- handling returns and refunds;
- responding to customer service requests;
- preventing fraud and securing transactions;
- maintaining and improving the website;
- complying with legal, accounting, and tax obligations;
- sending marketing communications where legally permitted;
- measuring website performance and audience where permitted.
5. Legal Bases for Processing
Depending on the purpose, personal data may be processed on one or more of the following legal bases:
- Performance of a contract: where processing is necessary to process an order, customize a product, arrange delivery, or provide a requested service.
- Legal obligation: where processing is required to comply with applicable legal, tax, accounting, or regulatory obligations.
- Legitimate interests: where necessary for purposes such as securing our website, preventing fraud, improving our services, or defending our legal rights, provided that such interests do not override the rights and freedoms of the individuals concerned.
- Consent: where consent is required, particularly for certain cookies, advertising technologies, or marketing activities.
6. Payments
Payments may be processed by third-party payment service providers.
Depending on the payment method selected, the payment provider may collect and process the information necessary to complete the transaction in accordance with its own privacy policy.
DROPINFINITY does not necessarily have access to complete payment card information when payment is processed directly by a payment provider.
7. Shopify
Our online store is operated using Shopify's e-commerce infrastructure.
Shopify may process certain personal data in connection with the operation, security, hosting, and functionality of the online store in accordance with applicable data protection rules and its own privacy documentation.
8. Service Providers
We may share personal data with service providers where necessary to operate our business and provide our services.
These service providers may include:
- e-commerce and website hosting providers;
- payment service providers;
- shipping and logistics providers;
- product manufacturing and fulfillment partners;
- email and customer communication providers;
- IT and security providers;
- analytics and advertising providers where applicable;
- professional advisers where necessary.
Personal data is shared only to the extent reasonably necessary for the relevant service or where otherwise permitted or required by law.
9. Shipping and Fulfillment Partners
Information necessary to deliver an order may be shared with manufacturers, fulfillment partners, logistics providers, and carriers.
This may include the recipient's name, delivery address, telephone number, email address, order details, and other information necessary to prepare and deliver the order.
10. International Data Transfers
Some service providers used by DROPINFINITY may be located outside France or the European Economic Area.
Where personal data is transferred internationally, appropriate safeguards are used where required by applicable data protection law.
Depending on the circumstances, these safeguards may include an adequacy decision, contractual safeguards, or other legally recognized transfer mechanisms.
11. Data Retention
Personal data is retained only for as long as reasonably necessary for the purposes for which it was collected and to comply with applicable legal, accounting, tax, contractual, and regulatory obligations.
Retention periods may vary depending on the type of data, the purpose of processing, and applicable legal requirements.
12. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate essential website functions, remember preferences, analyze website usage, improve performance, and, where applicable, provide personalized advertising.
Certain cookies are necessary for the website to function and may not require consent.
Where consent is legally required for other cookies or technologies, they are used only after the required consent has been obtained.
13. Analytics
Where permitted, we may use analytics tools to better understand how visitors interact with our website.
These tools may process information such as pages visited, approximate location derived from technical information, device type, browser information, interactions, and visit duration.
14. Advertising
Where applicable and subject to the required consent, we may use advertising technologies to measure advertising performance, understand conversions, or display more relevant advertising.
Third-party advertising providers may process certain information in accordance with their own privacy policies and applicable law.
15. Marketing Communications
Where legally permitted, DROPINFINITY may send customers or subscribers information about products, services, offers, or other commercial communications.
Where consent is required, marketing communications are sent only after the required consent has been obtained.
Recipients may unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant communication or by contacting us.
16. Data Security
DROPINFINITY takes reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
17. Your Data Protection Rights
Subject to the conditions provided by applicable data protection law, individuals may have rights including:
- the right to access their personal data;
- the right to rectify inaccurate or incomplete data;
- the right to request deletion of personal data;
- the right to restrict certain processing;
- the right to object to certain processing;
- the right to data portability where applicable;
- the right to withdraw consent where processing is based on consent.
The exercise of these rights may be subject to conditions, exceptions, and legal retention obligations.
18. Exercising Your Rights
To exercise a data protection right or ask a question regarding personal data, please contact:
We may request information reasonably necessary to verify the identity of the person making the request where required to protect personal data against unauthorized disclosure.
19. Complaints to a Supervisory Authority
Individuals also have the right to lodge a complaint with the competent data protection supervisory authority where they believe that the processing of their personal data does not comply with applicable data protection law.
In France, the competent supervisory authority is the Commission Nationale de l'Informatique et des Libertés (CNIL).
20. Children's Privacy
Our products and services are not specifically directed at children.
We do not knowingly seek to collect personal data from children in circumstances where parental or legal representative authorization would be required under applicable law.
21. Third-Party Websites and Services
Our website may contain links to third-party websites, social networks, review platforms, or other external services.
DROPINFINITY is not responsible for the privacy practices of third-party websites or services. Users are encouraged to review the privacy policies of those third parties.
22. Changes to This Privacy Policy
DROPINFINITY may update this Privacy Policy from time to time to reflect changes in its services, business practices, technologies, or applicable law.
The latest version will be made available on the website with the relevant update date.
23. Contact
For any question concerning this Privacy Policy or the processing of personal data:
DROPINFINITY
Sole proprietorship
47 rue Vivienne
75002 Paris
France
SIREN: 841 417 025
SIRET: 841 417 025 00035
Intra-Community VAT number: FR08841417025
Email: contact@feedtrack.fr