Shipping policy
Last updated: September 21, 2026
This Shipping Policy explains the conditions applicable to the preparation, shipment, tracking, and delivery of products sold by DROPINFINITY.
1. Seller Information
DROPINFINITY
Sole proprietorship
47 rue Vivienne
75002 Paris
France
SIREN: 841 417 025
SIRET: 841 417 025 00035
Intra-Community VAT number: FR08841417025
Business activity: Distance selling on a specialized catalogue – 4791B
Email: contact@feedtrack.fr
2. Shipping Destinations
DROPINFINITY ships orders to the destinations available during checkout.
Available shipping destinations may vary depending on the product, carrier, delivery service, and destination country.
If delivery is not available to a particular destination, the customer will normally be unable to select that destination during checkout.
3. Order Processing
Orders are processed after payment has been successfully authorized or confirmed.
Processing time may vary depending on the type of product ordered, availability, order volume, and whether customization is required.
Processing time is separate from the carrier's transportation and delivery time.
4. Customized Products
Customized products may require additional production or preparation time before shipment.
This may include products featuring:
- a custom logo;
- custom text or business information;
- custom artwork or graphics;
- a specific QR code;
- specific NFC programming or configuration;
- any other customization requested by the customer.
Production of a customized product may begin after the customer has provided all information and files required to complete the order.
5. Delivery Times
The applicable delivery time or estimated delivery period is communicated to the customer during the ordering process where available.
Delivery times may vary depending on:
- the destination country or region;
- the selected delivery method;
- the carrier;
- the type of product ordered;
- any product customization;
- customs procedures where applicable;
- exceptional events affecting transportation networks.
Where no specific delivery date or period has been agreed, the statutory rules applicable to delivery times remain fully applicable.
6. Shipping Costs
Shipping costs, where applicable, are displayed before the customer confirms the order.
Shipping costs may vary depending on the destination, products ordered, package size or weight, and selected delivery method.
Any free shipping offer is subject to the conditions displayed on the website at the time the order is placed.
7. Order Tracking
Where tracking is available, the customer may receive a tracking number or tracking link after the order has been shipped.
Tracking information may take some time to become active after the tracking number has been generated.
This delay does not necessarily mean that the package has not been shipped.
8. Delivery Address
The customer is responsible for providing an accurate and complete delivery address when placing an order.
Before confirming the order, the customer should check:
- the recipient's name;
- street number and street name;
- apartment, unit, building, or access information where applicable;
- postal code;
- city;
- country;
- telephone number where requested.
If an error is discovered after placing an order, the customer should contact DROPINFINITY as soon as possible at: contact@feedtrack.fr.
DROPINFINITY will attempt to update the address where technically possible, but cannot guarantee that an address can be changed once the order has entered preparation or has been shipped.
9. Delivery Delays
Delivery may occasionally be delayed due to circumstances affecting production, logistics, carriers, customs procedures, transportation networks, or other events.
In the event of a delay, customers retain all statutory rights available to them under applicable consumer law.
Customers experiencing an unusual delay may contact: contact@feedtrack.fr.
10. Package Marked as Delivered but Not Received
If tracking information indicates that a package has been delivered but the customer has not received it, the customer is invited to:
- check the delivery address provided with the order;
- check around the delivery location;
- ask other members of the household or workplace;
- check with neighbors where appropriate;
- check any designated safe place or collection point;
- contact the carrier where appropriate.
If the package still cannot be located, the customer should contact DROPINFINITY at: contact@feedtrack.fr.
DROPINFINITY may request relevant information in order to investigate the delivery with the carrier.
11. Lost Packages
If a package appears to have been lost during transportation, the customer should contact DROPINFINITY so that the situation can be investigated.
Where appropriate, DROPINFINITY may contact the carrier or logistics provider to obtain additional information regarding the shipment.
The customer's statutory rights remain unaffected.
12. Damaged Packages or Products
If a package or product arrives damaged, the customer is invited to contact DROPINFINITY as soon as possible.
To facilitate the processing of the request, the customer may be asked to provide:
- the order number;
- photographs of the package;
- photographs of the damaged product;
- a description of the damage;
- any other information reasonably necessary to assess the situation.
Customers are encouraged to keep the packaging and damaged product until their request has been processed.
13. Packages Returned to Sender
A package may be returned to the sender for reasons including an incorrect or incomplete address, unsuccessful delivery attempts, failure to collect the package, or other delivery issues.
If this occurs, the customer should contact: contact@feedtrack.fr.
DROPINFINITY will review the circumstances and inform the customer of the available options.
14. International Shipping
Certain orders may be shipped internationally.
International shipments may be subject to customs procedures, import formalities, taxes, duties, or other charges depending on the destination country and applicable regulations.
Where additional import duties, taxes, or customs charges are not included in the price paid at checkout, they may be charged by the relevant authorities or carrier in accordance with applicable rules.
Customers are responsible for providing any information reasonably required for customs clearance where applicable.
15. Orders Shipped in Multiple Packages
An order containing several products may occasionally be shipped in more than one package.
In such cases, packages may arrive on different dates and may have separate tracking numbers.
16. Order Changes and Cancellations Before Shipment
If the customer wishes to change or cancel an order, they should contact DROPINFINITY as soon as possible at: contact@feedtrack.fr.
DROPINFINITY will attempt to accommodate the request where possible. However, an order cannot always be changed or cancelled once preparation, customization, production, or shipment has begun.
The customer's statutory rights, including any applicable right of withdrawal, remain unaffected.
17. Returns
Shipping-related returns and returns following the exercise of a statutory right of withdrawal are governed by DROPINFINITY's Return & Refund Policy.
Customers should consult that policy before returning a product.
18. Customer Service
For any question concerning the preparation, shipment, tracking, or delivery of an order, customers may contact:
To facilitate processing, customers are encouraged to include their order number when contacting customer service.
19. Contact Information
DROPINFINITY
Sole proprietorship
47 rue Vivienne
75002 Paris
France
SIREN: 841 417 025
SIRET: 841 417 025 00035
Intra-Community VAT number: FR08841417025
Email: contact@feedtrack.fr